If you encounter some issues with Teamgate system, to register an error, we recommend the following steps:
If you can not connect:
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Check, if email address and password you are entering are correct.
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Try to reset the password to your email address.
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If you are unable to log on due to exceeded amount of users or restricted access – you should contact your account manager.
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If you see an error window during your login, we recommend taking a screenshot (try Lightshot screenshot tool to earn some karma points) and send it directly to us by e-mail at [email protected]
If the system works slowly or some system functionality does not work:
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Make sure your Internet connection is neat. Sometimes, it is enough to reboot your computer once. Sometimes three times 🙂 As well, if you are using wi-fi connection plug-in plug-out your router.
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Try to perform the same action from another Internet browser (IE, Chrome, Opera or Firefox). Sometimes, your browser settings or add-ons may affect system performance.
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Ask your colleagues, if the system works well for them, or they are also facing the same problems.
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Make sure additional filters are not enabled at the moment, which could be the cause that you can not see a part of companies or sales (common matter …). Ask your system administrator, if he accidently decreased your system rights (sometimes, simply a check mark could be forgotten to be placed…).
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Nothing helps? We recommend taking a screenshot and send it directly to us by e-mail at [email protected]
We hope that it will make registering failures a little. We sincerely ask you to share with us any questions or issues you may encounter. The sooner we are aware of them – the faster system will function properly. After all, it is not the number of errors in the system, it is how quickly we fix them! 😉
