Abe DearmerIt is a great feeling to share more great news with you again!
A well-known software marketplace Capterra.com which helps businesses to find the right software, announced that Teamgate earned #1 spot on their Top 20 Most User-Friendly CRM Software report!
All of the options are measured by a combination of their usability, customer services offered, and customer reviews.
On September 25 of 2015 Capterra was acquired by Gartner Inc. (NYSE: IT)
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Related: Teamgate Receives A Very Positive Review From CompareCamp
The Ranking Metodology Guide
Capterra tested these tasks:
- Create a lead
- Add a task
- Add interaction/note
- Set reminder to follow up
- Change lead status to “qualified”
- Attach a document
- Generate a report
* These 7 common tasks were tested for usability testing.
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Usability:
- Task completion time
- Clicks to complete task
- System Usability Score (SUS)*
* SUS – a questionnaire that measures perceived ease of use.
Customer service:
- Implementation (configuration options offered)
- Training (resources offered)
- Support (services offered)
Reviews:
- Ease of Use
- Customer Service
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For a full report on Capterra, click here.
