With a global pandemic transforming the way companies operate, fear of slow growth and rising churn rates are valid concerns. And if you think SaaS companies are exempt from experiencing high churn rates in this uncertain business environment, think...
Today, customer experience defines a brand. Quality, variety, and discounts are important. Yet, they are minor when it comes to customers’ feelings. According to MarTechToday, by 2020 customer experience will be the biggest factor in brand...
Sam Makad
Rhonda Martinez
