Every sales team I have worked with keeps some version of the same number on the wall. Five minutes. Sixty seconds. Respond before the competitor does. It is a good rule, and the data behind it is not soft...
In the words of the great American business and leadership influencer, Dale Carnegie: To win a customer you need to create a relationship. To influence a customer you need to make him feel important. Nice, but what’s that got to do with CRM...








